After more than a year of the pandemic, the Militzer & Münch Group looks back on 2020 with an overall sense of satisfaction. The results of the individual regions vary – but one thing is certain: The employees are committed to creatively mastering the small and big challenges, and to always having an open ear for their customers.

The Militzer & Münch Group’s 2020 business year was, on the whole, satisfactory. “The term ‘mixed fortunes’ sums up the past year quite well,” says Alexei Kovalenko, Chief Financial Officer TransInvest and Militzer & Münch, and spokesman of the Militzer & Münch Group Management. “Except for the spring, especially the month of April, which was marked by lots of uncertainties due to the completely new situation, the rest of the year went largely in line with our expectations.” Among others, there was positive business development in Western Europe, particularly in France and Germany, as well as in the Maghreb.

The Militzer & Münch teams in the individual countries played a substantial role in this development. “These past months have confirmed once again that employees are our most important asset,” says Alexei Kovalenko. “Besides the framework conditions imposed on us by the governments, development is closely related to the colleagues on site. In many cases, the local management did a good job of communicating the temporary and necessary measures, such as short-time work, and the teams went along with them – that was crucial in order to prevail also in the future.”

In addition, the politico-economic framework conditions in some countries were favorable, especially in France and Germany, and Militzer & Münch made use of government support. “In Germany, we experienced some tough weeks in Q2 across all business segments,” says Holger Seehusen, member of the M&M Group Management and Managing Director M&M air sea cargo GmbH. “The option of short-time work was important for the German country unit, and our team fully backed the decision.” In Central Asia, for example, there was no such form of government support, which made the situation far more difficult. There, Militzer & Münch is active in the project business, among other things – this segment however declined noticeably during the pandemic. “Central Asia has been and will be badly shaken by the pandemic,” says Alexei Kovalenko. “However, we are confident that the situation will ease again, and we are still expecting great opportunities in the project business along the new Silk Road.”

Positive signals from the industries

After minor declines, demand from automotive customers already recovered in 2020, and also in the textile and cosmetics sectors, Militzer & Münch records only minor dents in transport demand. “Especially with cosmetics and hygiene products, our expectations of an increase in demand were perhaps a bit higher than it ultimately turned out to be,” says Holger Seehusen. “A positive example is the good cooperation between the teams in China and Germany on the transport of corona protection materials.”

Asia is also benefiting from the e-commerce business, which is particularly noticeable at EMEX, the M&M courier and express service in Kazakhstan – a development that was already apparent in 2020 and continued in Q1/2021. The 1st quarter of 2021 was good in all Militzer & Münch regions, with the country units in Asia still needing to catch up more than their European counterparts.

In some regions, the signs are even pointing to growth: the former delegation in Malaysia has been turned into a full country unit as a joint venture. Militzer & Münch France has taken over ITP and ITPL, companies of the LPS Group (Logistique et Prestations de Services), to further strengthen the Maghreb business. In Vienna, Austria, Militzer & Münch has been represented by its own branch office since October 2020. And the joint venture in Serbia is also developing promisingly. “2020 was the first full year of business for the highly motivated team,” says Alexei Kovalenko. “Thanks to the good development, we decided in March 2021 to acquire the previously rented property with 10,000 square meters of warehousing and 3,000 square meters of office space in Dobanovci near Belgrade, thus giving Militzer & Münch Serbia even more space for growth.”

Ready for the extra mile

The Militzer & Münch Group has always been flexible, and the pandemic once again confirmed it. Where activities allowed, home office options were created at short notice, with both the central IT in Hof and the local IT teams contributing. Some sites relied on a rotating model, which ensured that the offices were never fully staffed.

For the sales teams, among others, however, the pandemic with its many restrictions has been a challenge. “At times, one-on-one customer contact was not possible at all, and digital-only meetings are not easy for either side – neither for forwarders nor for their customers,” says Holger Seehusen. “The creativity of the employees in approaching customers has shown that even in difficult times they are motivated to go the extra mile, to always be close to their customers and understand their needs.” And they demonstrate a great deal of flexibility: telephone conferences called at short notice across national borders and time zones go very well – proof that intensive and efficient exchange is also possible digitally.

Maintaining customer relationships is easier in pandemic times than acquiring new customers, but Militzer & Münch was already well positioned before the pandemic and was able to rely on existing contacts. Thus, the Rail segment at M&M air sea cargo GmbH, for example, developed well in cooperation with the InterRail Group. The relatively new project department in Düsseldorf also gained a foothold and completed some exciting project shipments, including on-carriage to the hinterland, within a very short period of time. In view of the positive business development, Militzer & Münch decided to join the worldwide Atlas Breakbulk Alliance (ABA) network, whose members are forwarding companies with a focus on project shipments only. Thus, participation in the Breakbulk Europe trade fair, which will hopefully take place next year, is a must.

Since the reorientation of the M&M country unit in Dubai in 2017 by a new management team, Militzer & Münch has successfully expanded its business and tripled its workforce. In the meantime, the team has extended its service-portfolio to provide customers with a comprehensive range of services pertaining to transportation and storage.

Militzer & Münch has been able to significantly expand its Dubai location in recent months. It was only in October 2018 that the team moved from Dubai Airport to the port in Jebel Ali Free Zone (JAFZ), where it has been operating a warehouse ever since. There, employees can coordinate the loading of containers themselves and offer additional services such as storage, transports to and from India and the Middle East, or the import of flavors for the tobacco industry.

“Since 2018, the customer base and the service portfolio have grown enormously,” says Nikolaus Kohler, Regional Managing Director Middle East / Central Asia, M&M Militzer & Münch International Holding AG. “An important part of our business in Dubai are warehousing services and distribution for local customers. For example, we very often transport spare parts for boats and ships, and printer consumables.”

A new office for customer service 

Another milestone: Militzer & Münch Dubai has opened its own sales office in the city. “This allows the team to concentrate even more on customer service. A major part of the business is regional transportation for a globally active food company. The team is also currently developing further logistics solutions for the region and for the CIS countries. The employees are also in charge of all questions regarding the Militzer & Münch Dubai air and sea freight services.

“These great developments were possible above all because we have a great team on site in Dubai,” says Nikolaus Kohler. “The colleagues are intimately familiar with the local market and always give proof of high commitment. We certainly owe our success also to the fact that Militzer & Münch Dubai is well connected locally, while at the same time having access to the international Militzer & Münch network.”

On October 1, Militzer & Münch started operating a branch office in Austria. The team at the new office in Vienna is active in both operations and sales, offering Austrian companies an ideal access to the markets in Central and Eastern Europe.

With the new location at Vienna’s DC Tower, Militzer & Münch is expanding its geographic coverage at the heart of Europe and intensifying its proximity to local customers. For the time being, the office is run as a foreign branch of M&M Militzer & Münch AG, Switzerland – with the aim of turning into a country unit in its own right at a later date. From the Austrian capital, the experienced team concentrates on the Militzer & Münch core markets of Central Asia, the Caucasus, Russia and the Maghreb, with a special focus on rail transport.

Austria boasts a stable economy, and the Vienna region has always been a successful economic hub in the trade between West and East. Under the management of Nikolay Gueorguiev, the local Militzer & Münch team will help to successfully lead the Militzer & Münch Group towards post-corona growth. Nikolay Gueorguiev previously worked for other well-known international logistics companies.

In October 2019, Militzer & Münch founded a joint venture with the Serbian logistics company Invictus System Transport & Logistics D.O.O. With this move, Militzer & Münch further expands its existing network in the Balkans. Now, the Serbian Militzer & Münch organization is celebrating its first anniversary – and is looking ahead with confidence: Their goal is to be among the leaders in the Serbian transport and logistics sector within the next two years.

After a year of intensive work, the course is set for growth at Militzer & Münch Serbia. The Serbian Militzer & Münch unit operates five offices in Serbia. The head office is in Dobanovci, where the logistics service provider offers its whole service portfolio. Additional offices are in Belgrade, Velika Plana and Pozega, where the Serbian country unit provides customs clearance services. At an office in Leskovac, the M&M Serbia team offers customs clearance services as well as transportation. Militzer & Münch Serbia currently uses 5,000 square meters of rented storage space for its operations in Dobanovci. “Business is developing well, and we will move into an additional 5,000 sqm storage space by November 1. Due to our growth and the market demand, we are planning to operate our own distribution center in the future”, says Nikola Vasiljevic, COO Militzer & Münch Serbia

Quickly established

The 80 employees process circa 1,000 orders per month; they generated a turnover of around twelve million euros last year. “It is thanks to the great commitment of our team in Serbia that we were able to establish ourselves in the market so quickly”, says Filip Simovic, CEO Militzer & Münch Serbia. “The courageous decision to start the joint venture last year was the right one – now we want to further expand our business.”

Before the joint venture was founded, Militzer & Münch was largely unknown in the Serbian market. A customer base had to be built first. Today, the Serbian Militzer & Münch organization already cooperates with more than 150 customers. They include companies from the chemical, textile, automotive, pharmaceutical and beverage industries. Particularly successful are groupage services for imports from Germany, Austria and Italy, but also for exports to Montenegro, Northern Macedonia, Bosnia and Herzegovina, Kosovo, and Albania.

Militzer & Münch Serbia’s services include part and full loads, refrigerated transports, as well as customs and storage solutions. “Customer satisfaction is our top priority,” explains Filip Simovic. “With tailor-made logistics services, high quality and the commitment of our team, we clearly stand out from the competition.”

However, the pandemic does not leave the Serbian Militzer & Münch unit unaffected. “We have seen declines especially in the automotive and chemical sectors,” says Nikola Vasiljevic, “while demand has gone up enormously elsewhere: In the pharmaceutical and food sectors, there were increases of up to 60 percent – and we are also seeing growing interest from our customers in our cold chain capacities.”

Air and sea freight next

The logistics service provider plans to expand business even further. “In 2021, we want to step into the air and sea freight business, as these segments offer enormous potential,” says Nikola Vasiljevic. “An important project is also planned in rail transport. Serbia is a bridge to the EU – many goods reach Western Europe via our region. Which is why, together with the Militzer & Münch Group, we plan to establish a train connection between China and Serbia, routed via Budapest. We are already in the process of preparing a pilot train for the product.” With these big plans for the second year, the Serbian unit looks to the future with optimism.

In October 2020, Militzer & Münch took into operation a new distribution center in the north-east of the Belarusian capital Minsk. The 2,000 square meters facility will be used mainly for express goods handling.

“The new logistics terminal gives us the opportunity to further strengthen our position on the Belarusian market,” says Victor Blazhukevitch, Managing Director of Militzer & Münch Belarus. In the future, the new property will be used mainly for handling express goods on an area of 2,000 square meters. A small part is also designated for the long-term storage of pallets and the handling of general cargo. The distribution center is ideally located in the northeast of the Belarusian capital near the Minsk MKAD beltway.

Currently, Militzer & Münch Belarus counts about 400 employees working at 15 locations throughout the country. The company handles groupage, part and full loads and express shipments using its own fleet of trucks. The portfolio of Militzer & Münch Belarus also includes services in the field of air and sea freight and customs clearance as well as hazardous goods and heavy lift transports.

Important hub

Belarus offers great potential for the Militzer & Münch Group, both in terms of the local economy and as a transit country between the Eurasian and the European Unions. The industrial country is an important hub in the Belt and Road Initiative between Asia and Europe. “Belarus is a preferred location for industrial, trade and logistics enterprises,” says Victor Blazhukevitch. Germany is among the country’s most important trading partners.

Militzer & Münch founded the country unit in Greece on October 1, 1970. The company has been active there for almost 70 years, as Militzer & Münch’s first office abroad was established in Athens in the 1950s. 

Were it not for the COVID-19 pandemic and the corresponding restrictions on contact, the company would have several reasons to celebrate this year: in spring, Militzer & Münch turned 140 years old, and October marked the 50th anniversary of the founding of the country unit in Greece.

Greece was the place where Militzer & Münch moved into its first office abroad: By the 1950s – almost 70 years ago – the company already had its own agency in Athens. Until 1970, further offices followed in the important port cities of Thessaloniki and Volos. Even then, the Greek team offered numerous import and export services by land, air and sea as well as customs and warehousing services. These included, for example, consolidated rail transports from Germany to Athens.

One of the more recent milestones of the country unit: in late 2018, Militzer & Münch Greece moved into a new distribution center, merging various warehouses at the Aspropyrgos site near Athens. In addition to the almost 14,000 square meters facility in Aspropyrgos, the company continues to operate at its second location, in Thessaloniki (4,400 square meters).

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