When Militzer & Münch opened its country unit in Serbia in October 2019, the logistics provider already planned to expand further in the Balkan region. Thus, in summer 2021, Militzer & Münch not only founded two more country units there, Militzer & Münch Bosnia-Herzegovina, and Militzer & Münch Montenegro, but also started its own courier service in Serbia in early 2022.
“We have made it our goal to expand our network to cover the entire Balkan region,” says Nikola Vasiljevic, Executive Director of the three Balkan country units. “With Bosnia and Herzegovina and Montenegro, we have already taken the first steps in this direction.” Both country units currently count three employees each; road transportation is the main business, but warehousing and customs clearance are offered as well.
Correct market assessment
Most of the customers in Bosnia-Herzegovina and Montenegro are already long-standing Militzer & Münch customers in Serbia. For both new markets, however, the last two years were highly unpredictable and challenging, due to the impact of the Corona pandemic, the war in Ukraine, and supply shortages. “Despite the many hurdles we had to overcome, we were able to adapt and grow,” says Nikola Vasiljevic. “We have been able to correctly assess the market, take our service to a new level and find the best solution for each customer need.”
Meeting the demand
Yet it is not only geographically that Militzer & Münch is growing in the Balkan region; the service portfolio in Serbia has also been expanded. “During the pandemic, it became apparent that there is a high demand for top-quality, safe and fast courier services,” says Nikola Vasiljevic. “Which is why we decided to establish M&M Express at the beginning of 2022.” The courier service already employs 20 drivers and operates a fleet of 18 delivery vans – all of which “M&M Express” branded. The team handles 15,000 to 20,000 shipments a month from 200 terminals and also offers to pick up shipments on site if requested.
Innovation and automation
As the business grew, Militzer & Münch Serbia decided to invest in innovation and automation. The company built a new 1,000-square-meter cross-dock between the existing warehouses in Dobanovci, Serbia. Cross-docking means that goods are no longer stored, but are handled directly and forwarded to customers. The new automated building is equipped with conveyor belts, sorting machines and elevators that lift goods to shelves and mezzanines. At the cross-dock facility, Militzer & Münch Serbia can process up to 2,000 shipments per hour. Deliveries pass through a scanner, are recorded by the warehouse management software, and automatically sorted according to 31 zones. “Automation has allowed us to dramatically increase efficiency and boost capacity,” says Nikola Vasiljevic. “Our courier service is growing day by day, and we expect to have expanded significantly by the end of the year, covering the entire territory of the Republic of Serbia with our courier service.”
